For your organisation, for example a call center, you can setup opening times which can be used to influence the routing of the system. You can, for example, use different opening times per location or for different themes or hotlines. Maybe your support center is opened at different times to the order hotline.
Choose System Settings - Opening Times in the main menu, to view the table of sets of opening times.
Use New in the toolbar to create a new opening times set. Provide the following information:
Name | The name of the opening times set |
In the table column Action you can use Edit to change the data. On the tab Entries you can then see the existing entries. Use New in the toolbar to add entries to the list. Entries can be changed by selecting Edit in the Action column. Use the tab Master Data to change the master data for the list.