Description
This report is based on CompressedUA.
Columns
The following columns are provided.
Name | Description | Value |
|---|---|---|
Interval | Aggregation depth (in minutes), should be the same for all the rows in the file. | 15 |
date_from | Logging date in format yyyyMMdd | dtIntervalStart |
time_in_state | Total state duration (in seconds) | |
| agentId | Unique agent ID in the CC platform. | UsersID |
| agentName | The agent’s login as defined in the CC platform | UsersFirstName |
queue | The queue’s unique identifier | AcdGroupsID |
| queue_name | Total time logged in during an interval (in seconds) | AcdGroupsID |
| talking_call_dur | Total talking time (in seconds) on ACD calls | Direct_OK_Time_CallConnect_CallEnd_Total + FromTransfer_OK_Time_CallConnect_CallEnd_Total |
| wrap_up_dur | Total wrap-up time/after call work, associated with queue calls, within the interval | Direct_OK_PostCall_Time_Total + FromTransfer_OK_PostCall_Time_Total |
| answ_call_cnt | Number of answered calls on queue | Direct_OK_Count + FromTransfer_OK_Count |
| transfer_out_call_cnt | Calls answered and thereafter transferred to queue or extension | TransferOut_Number_Count + TransferOut_Group_Count + TransferOut_Agent_Count |