Choose Prompt Management - Prompts in the main menu. To create a new prompt click on New in the toolbar. Provide the following information:


Prompt Type

When managing prompts, an ordering by types can make sense.
Use Prompt Management - Prompt Types or  to define the
types of prompts available.

Name

The name of the prompt

Active

If you unselect this option, then the file will no longer be played.
This applies to everywhere in the system the file is used - ACD
groups, routing applications etc.

Contents

The exact wording of the prompt if it is to be generated by TTS,
otherwise a description of the content for an audio file.

Language

The language of the prompt





Wave File

No Audio - no audio data will be provided. Use this option to create
an empty prompt container. When working with the Network IVR you
can create prompts to use in the program and upload the recordings
at a later date.

File - choose a file from your computer in WAV or MP3 format to upload.

TTS - use this option to choose a text to speech engine for the
generation of the prompt. The text input will be passed to the TTS
engine and an audio file will be generated by the selected TTS
engine. The TTS engines are managed by the system administrator.

After entry and if necessary uploading the file, click on Save. You will see a list of the language versions of the file, and can add further languages using the New button. Use Save to return to the list of prompts.

In the lits of existing prompts you can use Play to listen to the prompts in English or German, without having to edit a prompt and access the list of language versions. Edit can be used to modify the settings of the prompt, and Delete removes the prompt from the system. Use Master Data to view the master data for the prompt.

A prompt can consist of more than one file, each file representing a different language. A prompt is therefore not a single file, but a collection of files in different languages. In the table of prompts you can see columns which allow access to the different language versions. Language versions are added using Edit.

When managing prompts, an ordering by types can make sense. Use Prompt Management - Prompt Types in the main menu to create types.

  • No labels