Description

JTELStats2 contains two more compression routines:

CompressedACDB15 and CompressedACDBDay tables are provided which compress the statistics based on an ACD Groups view of the calls.

This means that for example, if a call is transferred from one group to another, it will be counted twice in the report.

This type of counting is useful, for example, when using some personell planning tools which require a group / queue based view of the data for predicting the number of required agents.

Read more in Reporting API - CompressedACDB