If you are currently in a call, you can use DTMF codes to control various system functions. Using the star key, you place the call on hold. With the number keys and the hash key, you select the required function. With the star key you retrieve the call as required.
The following diagram illustrates this:
The available functions are:
Function | Key or Key Combination |
Hold and retrieve | * |
Forward call to a number | *1, then telephone number |
Forward call to an ACD group | *2, then ACD group number |
Forward call to an agent | *3, then agent number |
Announce a number | *4, then telephone number |
Record call as junk. | *5 |
Park the call. | *6 |
Request that a supervisor join the call | *7 |
Call recording (menu) | # (without star!) |