| CONNRES | Meaning ACD | Meaning Outbound |
|---|---|---|
| 0 | Caller Hangup The caller hung up the telephone, before the call to the agent was initiated. | Outbound to number not used The agent hung up the telephone, before the call to the destination was initiated. |
| 1 | OK Successful call to agent. | OK Successful outbound call to destination. |
| 2 | Agent no answer The agent did not answer the telephone. | Number no answer The called destination did not answer. |
| 3 | Agent busy The called agent was busy. | Number busy The called destination was busy. |
| 4 | Caller hangup The caller hungup whilst the call to the agent was being made. | System aborted dial The outdial was aborted. |
| 5 | ISDN cause A reason other than busy was received from the called agent phone. | ISDN cause A reason other than busy was received from the called number. |
| 6 | Agent hangup The agent hungup during the whisper prompt. | Called party hangup before agent connected The called number hungup after answering before the connection to the agent was made. |
| 7 | Error An error occurred when calling the agent. | Error An error occurred when calling the destination. |
Overview
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