In the ACD menu there is a submenu - Agent status.
These agent statuses are required and predefined by the system:
| Agentent Status | Description |
|---|---|
| The agent is logged out of the ACD and does not receive calls |
| The agent is logged into the ACD and receives calls and media events (voicemail, callback, Whats APP, chat, email) |
| The agent was automatically logged out of the system. This system is set exclusively by the system, not by the agent or supervisor. Example: Agent lets call ring through and is therefore automatically logged off. |
| This status is set when automatic system-side post-processing is configured and cannot be set by the agent or supervisor |
| The agent is on break and therefore does not receive calls and media. |
Further details on Agent Status can be found here: Agent Status - Master Data