Retrieve all AcdEventTypes

This function retrieves all AcdEventTypes from the system.

URL

GET {baseURL}/acd/events/types

Parameters

None

Responses

If the request is performed, 200 OK is returned. See Return Codes for further possible status codes.

Returned Data (200 OK)

A JSON Structure containing the following fields:

FieldTypeData
filterStringThe applied filter. This is reserved for future use.
limitStartIntegerThe first record index. Currently 0, reserved for future use.
limitPageSizeIntegerThe number of records. -1 indicates all records. Reserved for future use.
recordsAcdEventType []An array of AcdEventTypes.
countIntegerThe number of records returned.
orderByStringThe field used to sort the records. 
ascendingBooleanWhether the array of records is sorted ascending or descending.
statusIntegerThe return code (also provided by the http status code).

Example

{
    "filter": "",
    "limitStart": 0,
    "limitPageSize": -1,
    "records": [
        {
            "ShortText": "AcdEventTypes.VoiceMail",
            "ID": 1
        },
        {
            "ShortText": "AcdEventTypes.Fax",
            "ID": 2
        },
        {
            "ShortText": "AcdEventTypes.Callback",
            "ID": 3
        },
        {
            "ShortText": "AcdEventTypes.SMS",
            "ID": 4
        },
        {
            "ShortText": "AcdEventTypes.Email",
            "ID": 5
        },
        {
            "ShortText": "AcdEventTypes.WorkFlowConnector",
            "ID": 6
        },
        {
            "ShortText": "AcdEventTypes.Chat",
            "ID": 7
        }
    ],
    "count": 7,
    "orderBy": "ID",
    "ascending": true,
    "status": 200
}

Retrieve all AcdEventStatus

This function retrieves all AcdEventStatus from the system.

URL

GET {baseURL}/acd/events/status

Parameters

None

Responses

If the request is performed, 200 OK is returned. See Return Codes for further possible status codes.

Returned Data (200 OK)

A JSON Structure containing the following fields:

FieldTypeData
filterStringThe applied filter. This is reserved for future use.
limitStartIntegerThe first record index. Currently 0, reserved for future use.
limitPageSizeIntegerThe number of records. -1 indicates all records. Reserved for future use.
recordsAcdEventStatus []An array of AcdEventStatus.
countIntegerThe number of records returned.
orderByStringThe field used to sort the records. 
ascendingBooleanWhether the array of records is sorted ascending or descending.
statusIntegerThe return code (also provided by the http status code).

Example

{
    "filter": "",
    "limitStart": 0,
    "limitPageSize": -1,
    "records": [
        {
            "ShortText": "AcdEventStatus.EnterSystem",
            "ID": 0
        },
        {
            "ShortText": "AcdEventStatus.Distribute",
            "ID": 1
        },
        {
            "ShortText": "AcdEventStatus.TransportSMTP",
            "ID": 2
        },
        {
            "ShortText": "AcdEventStatus.TransportToGroup",
            "ID": 4
        },
        {
            "ShortText": "AcdEventStatus.TransportAgent",
            "ID": 10
        },
        {
            "ShortText": "AcdEventStatus.New",
            "ID": 20
        },
        {
            "ShortText": "AcdEventStatus.Seen",
            "ID": 30
        },
        {
            "ShortText": "AcdEventStatus.Remind",
            "ID": 40
        },
        {
            "ShortText": "AcdEventStatus.ChatClosed",
            "ID": 98
        },
        {
            "ShortText": "AcdEventStatus.Done",
            "ID": 99
        },
        {
            "ShortText": "AcdEventStatus.Error",
            "ID": 100
        }
    ],
    "count": 11,
    "orderBy": "ID",
    "ascending": true,
    "status": 200
}
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