AcdB - AcdGetMaxDurationTimeInQueueUntilAbort_GroupServiceNumber
| Criteria Used | Description |
|---|---|
acdb.bOutbound = 0 MAX ( CASE WHEN (dtAgentConnect IS NULL AND acdb.AcdGroupEndReasonsID = 4) THEN (acdb.dtGroupEnd - acdb.dtQueueStart) ELSE 0 END ) | The longest duration time of an inbound calls in an ACD group queue before the caller hangup in the queue within a particular time slice. See also Value Reference - AcdGroupEndReasons |