AcdB - AcdGetAnswerDuration_GroupServiceNumber
Criteria Used (see also ACD Group Service Number KPIs) | Description |
|---|---|
acdb.bOutbound = 0 acdb.dtAgentConnect IS NOT NULL SUM (acdb.dtAgentConnect - acdb.dtGroupStart) | The total talking time duration between a caller and an agent or a destination in the selected ACD groups and via the selected service numbers within a particular time slice. |