Description
In this report for every selected agent the consolidated status times and counters are summed up over the selected interval.
Selection Criteria
Period | Agent status will be considered exactly within the time intervals specified. |
Agents | Agents, whose performance is to be calculated. |
Columns
ACD Agent Status | Name | The name of the ACD agent status value |
Counter | Number transitions in this status | |
Min. Duration (s) | Shortest retention time in this status (s) | |
Min. Duration (HH:mm:ss) | Shortest retention time in this status (HH:mm:ss) | |
Max. Duration (s) | Longest retention time in this status (s) | |
Max. Duration (HH:mm:ss) | Longest retention time in this status (HH:mm:ss) | |
Average Duration (s) | Average retention time in this status (s) | |
Average Duration (HH:mm:ss) | Average retention time in this status (HH:mm:ss) | |
Total Duration (s) | Total retention time in this status (s) | |
Total Duration (HH:mm:ss) | Total retention time in this status (HH:mm:ss) |