A - AcdGetVoiceMailCalls_ServiceNumbers

Criteria Used (see also A - Service Number KPIs )

Description

acdb.AcdGroupActionTypesID = 3

acdb.dtAgentConnect IS NULL

All inbound and outbound calls which were made through a service number within a particular time slice, which left an ACD group via an ACD group action of type 3 (voice-mail) - and which were not answered by an agent or other destination.

See also Value Reference - AcdGroupActionTypes .

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