AcdEventStatus Data Structure

An ACD event status is represented as a JSON Object as shown in the following example:

        {
            "ShortText": "AcdEventStatus.EnterSystem",
            "ID": 0
        }

AcdEventType

An AcdEventType is represented as a JSON Object as shown in the following example.  

        {
            "ShortText": "AcdEventTypes.VoiceMail",
            "ID": 1
        }

AcdEvent

An AcdEvent is represented as a JSON Object as shown in the following example.  

{
            "SkillsValue2": null,
            "SkillsValue1": null,
            "ChatConnectorsID": null,
            "UserData": "987654",
            "SkillsValue3": null,
            "dtReceived": null,
            "AcdGroupsID": 235,              
            "AcdConfigurationGroupsID": 235,
            "dtRemind": null,
            "EventData": "<eventData><callbackNumber>49199123456789</callbackNumber><body html=\"true\"><content>This is an automatically generated callback request via the REST API.\r\nCongratulations!\r\n</content></body></eventData>",
            "AcdWorkFlowConnectorsID": null,
            "AcdInboxesID": null,
            "ID": 1631,
            "LastAgentTime": null,
            "CrmURL": "https://www.jtel.de",
            "WorkFlowMonitorPointsID": null,
            "AcdReplyingTypesID": null,
            "AcdEventTypesID": 3,
            "dtModified": "2020-08-09T02:32:30.010",
            "bCloseByForeignSystem": false,
            "Receiver": "4919900112233",
            "Subject": "Callback request from 49199123456789 on 2020.08.09 at 09:00",
            "UsersID": 3,
            "Sender": "49199123456789",
            "ForeignSystemNumber": null,
            "dtCreated": "2020-08-09T02:32:26.843",
            "UserData2": null,
            "UserData3": null,
            "SkillsID3": null,
            "SkillsID1": null,
            "SkillsID2": null,
            "AcdEventStatusID": 20,
            "dtLastModified": "2020-08-09T02:32:30.163",
            "AcdEventsCreatorTypesID": 1
}
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