AcdB - AcdGetTotalOtherCalls_Group
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|---|
acdb.bOutbound = 0 a.dtCallConnect IS NULL (a.bCallerHangup IS NULL ) OR ( a.bCallerHangup = 0 ) | All inbound calls which entered an ACD group within a particular time slice, which were neither connected to an agent nor hung up by the caller. |