A - AcdGetHangupsQueue_ServiceNumbers

Criteria Used (see also A - Service Number KPIs )

Description

a.bCallerHangup = 1

acdb.dtGroupEnd IS NOT NULL

acdb.dtQueueStart IS NOT NULL

acdb.dtAgentConnect IS NULL

The total number of inbound and outbound calls which were made through a service number within a particular time slice and which were hung up in the queue by the caller.

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