AcdB - AcdGetQueueLeaveByDtmfCallsGroupEndReason_GroupServiceNumber

Criteria Used (see also ACD Group Service Number KPIs)

Description

acdb.bOutbound = 0

acdb.AcdGroupEndReasonsID = 109

acdb.dtAgentConnect IS NULL

acdb.AcdGroupActionTypesID IS NULL

All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and where the call left the queue because the caller pressed a valid DTMF whilst in the queue which was associated with a rule configured at the checkpoint “Queue Leave on DTMF” which was then executed..


See also Value Reference - AcdGroupEndReasons and Value Reference - AcdGroupActionTypes .

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