AcdB - AcdGetQueueFullCallsByGroupEndReason_GroupServiceNumber

Criteria Used (see also ACD Group Service Number KPIs)

Description

bOutbound = 0

AcdGroupEndReasonsID IN (105, 205)

dtAgentConnect IS NULL

All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and where the call could not enter the queue because the queue was full.

See also Value Reference - AcdGroupEndReasons.

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