Description
This report displays the number of calls per group in hourly intervals.
Parameter
Name | Value | Description |
|---|---|---|
| Groups |
| Selection of Groups |
Selection Criteria
Period | Entry to the group (dtGroupStart) within the indicated time intervals |
Group | Groups, which passed through the calls within the indicated group list. |
Columns
ACD Group | Name of the ACD group followed by the group number in brackets | |
Period | 00:00-01:00 | Number of calls which entered the group between 12:00 a.m. and 01:00 a.m |
01:00-02:00 | Number of calls which entered the group between 01:00 a.m. and 02:00 a.m | |
... | ... |