A - AcdGetNotInTimeHangupCalls_ServiceNumbers

Criteria Used (see also A - Service Number KPIs )

Description

bCallerHangup = 1

dtAgentConnect IS NULL

AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

( dtGroupEnd - dtGroupStart ) > HangupSeconds

All inbound and outbound calls which were made through a service number within a particular time slice, which were not connected to an agent and where the caller hungup before or in the ACD queue after the sepcified HangupSeconds.

See also Value Reference - AcdGroupEndReasons.

  • No labels