B - AcdGetACDOutdialTakenCalls_Agent
Criteria Used (see also B - ACD Agents KPIs) | Description |
|---|---|
b.bOutbound = 1 b.bTransferAgent = 0 b.bTransferExternalNumber = 0 b.CONNRES = 1 | Total outbound calls made by agents and answered by the destination within a particular time slice. Except calls transferred by an agent to anothter agent or to an external number. |