The following settings are available in the Client Master Data screen, which control the way SalesForce is integrated with the jtel ACD.
These settings must be setup and correct, if the integration is to function correctly.
| Setting | Example Value | Description |
|---|---|---|
| Open CTI Javascript API URL | https://cs88.salesforce.com/support/api/41.0/interaction.js | The Open CTI Javascript API to use. Currently, all versions from 35 to 41 have been sucessfully tested. |
| Authorization Endpoint URL | https://login.salesforce.com/services/oauth2/token (Production or Developer) | The OAUTH authorisation endpoint for obtaining an OAUTH token to access SalesForce. |
| Client ID | (example not provided) | The client ID for the configured connected App in SalesForce. |
| Client Secret | (example not provided) | The client secret for the configured connected App in SalesForce. |
| User Name | jtelacd@example.com | The account name which will be used to access sales force. It is best to use an account, which will not change, and on which the password will also not be changed regularly. Changing the password in SalesForce will require the the generation of a new security token in SalesForce, and reconfiguration of the password and security token in the settings here. |
Password | ****** | The password to access the sales force account. |
| Security Token | (example not provided) | The generated security token in SalesForce. |