The jtel telephony server is a real-time communications system, virus scanners which impact real-time access to files on the file system or the network are to be avoided, or exceptions to files and services configured.
Introduction
If a virus scanner is being used on the telephony server, some exceptions to services and directories have to be made to ensure proper telephony function.
Exceptions
Directories
| Machine | Directory |
|---|---|
| Telephony Servers | C:\8Server |
| C:\jtelPlatformUDPListener | |
C:\jrest | |
| C:\presence-aggregator | |
| C:\jtelInnovaphonePBXServiceV11 |
Services
| Machine | Service |
|---|---|
| Telephony Servers | robot5.exe |
giHal.exe | |
giAcu.exe | |
javaw.exe |