AcdB - AcdGetGroupCalls_GroupServiceNumber
Criteria Used (see also ACD Group Service Number KPIs) | Description |
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bOutbound = 0 | All inbound calls which entered an ACD group and service number within a particular time slice. |
Criteria Used (see also ACD Group Service Number KPIs) | Description |
---|---|
bOutbound = 0 | All inbound calls which entered an ACD group and service number within a particular time slice. |