Destination Number Status values can be used to, for example, temporarily disable calls to a destination number. The system will only connect calls to destination numbers which have an Available status.

Choose Number Management - Destination Number Status in the main menu, to view the table of existing status values.

Use New in the toolbar to create a new destination number status value. Entries can be changed by selecting Edit in the Action column. Provide the following information:

Name

The name of the destination number status value


Available

Check this option, if the number should be available when it has this status.

If the status of a number is not Available, then the network IVR for example
will use a different object output and will not attempt to call the number.
If the number is not available, then the external destination is not called
by the ACD.

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