• Created by user-45924, last modified on 2018-03-16

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Implementation

To create a new Apex class, access Setup in SalesForce, and type in "Apex" in the quick search box. 

Select "Build ... Develop ... Apex Classes".

Create a new class. Add the following code:

Sample Apex getCallerInformation
@RestResource(urlMapping='/jtelACD/writeCallStatistics')
global with sharing class JTELACD_WriteCallStatistics {
    
    public class JTELCallStatistics {
        public String SalesForceID;
        public String AgentUID;
        public Integer bOutbound;
        public String CallerID;
        public String ServiceNumber;
        public String ServiceName;
        public String AcdAgentGroupsName;
        public String AcdConfigurationGroupsName;
        public Datetime dtCallStart;
        public Datetime dtCallAlert;
        public Datetime dtCallConnected;
        public Datetime dtCallEnd;
        public Integer nDuration;
        public Integer CONNRES;
        public Integer Cause;
        public String TransactionCodeExportKey;
    }
    
    @HttpPost
    global static String doPost() {
        RestRequest req = RestContext.request;
        RestResponse res = RestContext.response;

        try {
            // Deserialize the JSON
            JTELCallStatistics callStatistics = (JTELCallStatistics) System.JSON.deserialize( req.requestBody.toString(), JTELCallStatistics.class );
            
            // Create a new task, and full some of the fields
            Task task                     = new Task();
            task.ActivityDate             = callStatistics.dtCallStart.date();
            task.CallDisposition          = 'Completed';
            task.Subject                  = 'Call with Agent ' + callStatistics.AgentUID;
            task.Description              = 'Agent Group ' + callStatistics.AcdAgentGroupsName + 
                                            '\r\nConfiguration ' + callStatistics.AcdConfigurationGroupsName;
            task.CallType                 = callStatistics.bOutbound <> 0 ? 'Outbound' : 'Inbound';
            task.CallDurationInSeconds    = callStatistics.nDuration;
            task.Status                   = 'Completed';
            task.Type                     = 'Call';
            
            // Link to sales force record
            task.WhoId                    = callStatistics.SalesForceID;
            
            // Insert
            insert task;
        }
        catch( Exception e ) {
            res.statusCode = 500; // Internal server error
            return e.getMessage();
        }

        // All OK
        res.statusCode = 200;
        return null;
    }
}

CURL Test

First of all, obtain an OAUTH Token, see Testing with CURL.

The following CURL command can be used to test this API:

CURL - getCallerInformation Test
c:\public\cygwin64\bin\curl.exe --silent -i -X POST -d '{ "SalesForceID" : "<SalesForceRecordId>", "AgentUID" : "test.agent@example.com", "bOutbound" : 0, "CallerID" : "4989461495011", "ServiceNumber" : "49800123456", "ServiceName" : "Test Service", "AcdAgentGroupsName" : "Sales", "AcdConfigurationGroupsName" : "Sales", "dtCallStart" : "2018-03-16T16:45:00", "dtCallAlert" : "2018-03-16T16:45:02", "dtCallConnected" : "2018-03-16T16:45:10", "dtCallEnd" : "2018-03-16T16:50:10", "nDuration" : 300, "CONNRES" : 1, "Cause" : 16, "TransactionCodeExportKey" : "Offer Made" }' --header "Content-Type: application/json" --header "Authorization: Bearer <OAUTH_TOKEN>" --header "Connection: Close" "https://<SALES_FORCE_INSTANCE_URL>/services/apexrest/jtelACD/writeCallStatistics"
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