Caller

String

The caller number in E.164 format without a plus. For example 49199123456789

CallbackNumber

String

The number on which the caller requested the callback in E.164 format without a plus. For example: 49199123456789

ServiceNumbersNumber

String

The called service number in E.164 format without a plus.

ServiceNumbersName

String

The name of the service number. For example „Service Hotline“.

AcdGroupsID

Integer

The ID of the ACD Group in the jtel system, for which the callback request was generated.

AcdGroupsName

String

The Name of the ACD Group in the jtel system, for which the callback request was generated.

AcdGroupsForeignSystemID

String

The contents of the Foreign System ID field in the jtel ACD Group. This can be configured so as to provide a foreign reference to the Salesforce system. For example "SERVICE_B2B“.

dtCallStart

Timestamp

The date and time of the start of the call in the jtel system in local time, in the following format: yyyy-MM-ddTHH:MM:ss

dtCallEnd

Timestamp

The date and time of the end of the call in the jtel system in local time, in the following format: yyyy-MM-ddTHH:MM:ss

The time difference between dtCallStart and dtCallEnd is the total time spent in the jtel system by the caller, including IVR applications and all prompts and queueing time. 

AcdEventsID

Integer

The ID of the ACD event in the jtel system.

Subject

String

The subject of the callback event.

Body

String

The body of the callback event.

CreatingUsersID

Integer

The ID of the creating user in jtel, or NULL if the system created the event.

CreatingUsersUID

String

The UID of the creating user in jtel, or NULL if the system created the event.

CreatingUsersNickName

String

The Nick Name of the creating user in jtel, or NULL if the system created the event. This field can be used to create a connection between the object(s) created in Salesforce and the user who created the callback event in jtel.

TargetUsersID

Integer

The target user ID of the event, if the callback event was directly sent to a user. This will usually be NULL, if it is not, it corresponds to an event created manually ba another user.

TargetUsersUID

String

The target user UID of the event, if the callback event was directly sent to a user. This will usually be NULL, if it is not, it corresponds to an event created manually ba another user.

TargetUsersNickName

String

The NickName of the target user of the event, if the callback event was directly sent to a user. This will usually be NULL, if it is not, it corresponds to an event created manually ba another user.

SalesforceId

String

The ID of the Salesforce record which was found in the routing application, and saved to the User Data field in jtel using the Save additional information IVR object.

SalesforceQueryResult

Integer

The result of the last getCallerInformation REST Apex call made:

0 = no data found

1 = one record found

2 = multiple records found

200 – OK

500 - Server Error