This page lists the HTTP cookies used by the jtel Chat module.
JTELSESSIONID
Purpose
JTELSESSIONID is used to keep a chat connection consistently assigned during the WebSocket session. This is particularly relevant in environments with multiple backend servers or load balancing, where requests belonging to the same chat should continue to reach the appropriate server.
The cookie is used exclusively for the technical operation of the chat connection. It is not used by the Chat module for analytics, advertising, visitor profiling, or marketing purposes.
Property | Value |
|---|---|
Type | HTTP cookie |
Category | Technical / required |
Used when | Establishing and maintaining the chat WebSocket connection |
Path | / |
Max-Age | 6,000,000 seconds |
Lifetime | Approx. 69.4 days |
Analytics / tracking | No |
Marketing / advertising | No |
JTELChatCookie
Purpose
JTELChatCookie is a technical browser storage value. It stores the identifier of the current chat session.
This allows the Web Chat to continue an active conversation, for example after the page is refreshed or when the chat reconnects. The chat client uses this value to tell the server which existing chat session should be continued.
Property | Value |
|---|---|
Type | Browser storage, currently sessionStorage |
Category | Technical / required |
Used when | Starting, reconnecting, or restoring the chat |
Lifetime | For the duration of the browser session; reset by the chat client when the chat is closed |
Analytics / tracking | No |
Marketing / advertising | No |