AcdB - AcdGetMaxDurationTimeInQueue_GroupServiceNumber
Criteria Used | Description |
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acdb.bOutbound = 0 MAX ( CASE WHEN dtAgentConnect IS NOT NULL THEN (acdb.dtAgentConnect - acdb.dtQueueStart) WHEN dtGroupActionStart IS NOT NULL THEN (acdb.dtGroupActionStart - acdb.dtQueueStart) WHEN dtGroupEnd IS NOT NULL THEN (acdb.dtGroupEnd - acdb.dtQueueStart) ELSE 0 END ) | The longest duration time of inbound calls in an ACD group queue within a particular time slice. |