This report contains data about the media events cumulated per Acd Events ID over selected groups within a particular time slice.
In this report the following calculations are provided:
In the end, the average of the time between New and Done as well as the maximum time between New and Done are calculated.
The following columns are provided.
Name | Value |
---|---|
ID | The AcdEventsID |
Acd Events Type | The type of the Acd Event (voicemail, callback, ...) |
Sender | The Acd Event's Sender |
Receiver | The Acd Event's Receiver |
Subject | The Acd Event's Subject |
Acd Group | The Acd Event's Group |
Agent | The Acd Event's Agent |
Acd Events Status | The status of the Acd Events (New, Seen, Done, ...) |
Date | The date and time of the row data. |