Retrieve all Acd groups
Retrieve all Acd groups from the client account
URL
GET {baseUrl}/acd/groups
Parameters
None
Response
If the request is performed, 200 OK is returned. See Return Codes for further possible status codes.
A JSON Structure containing the following fields
Example
Note, the record array has been shortened for readability.
{
"filter": "",
"limitStart": 0,
"limitPageSize": -1,
"records": [
{
"QueueMusicID4Sec": -1,
"SupervisorAggregationSkill5ID": null,
"DistributionAlgorithmID": 1,
"ServiceLevelSeconds": 30,
...
"bPositionAnnouncement3": false,
"TarifAnnouncementWavesID": null,
"bCallRedirectionAfterNumberAnnouncement": false
}
],
"count": 1,
"orderBy": "Name",
"ascending": true,
"status": 200
}
Retrieve a specific Acd group by ID
Retrieve a specific Acd group by its ID.
URL
GET {baseUrl}/acd/groups/group/:id
Parameters
:id: the ID of the Acd group.
Response
If the request is performed, 200 OK is returned. See Return Codes for further possible status codes.
A JSON Structure containing the following fields
Example
{
"filter": "",
"limitStart": 0,
"limitPageSize": -1,
"records": [
{
"QueueMusicID4Sec": -1,
"SupervisorAggregationSkill5ID": null,
"DistributionAlgorithmID": 1,
"ServiceLevelSeconds": 30,
...
"bPositionAnnouncement3": false,
"TarifAnnouncementWavesID": null,
"bCallRedirectionAfterNumberAnnouncement": false
}
],
"count": 1,
"orderBy": "Name",
"ascending": true,
"status": 200
}
Retrieve a specific Acd group by Name
Retrieve a specific Acd group by its Name.
URL
GET {baseUrl}/acd/groups/group?name=$name
Parameters
$name: the Name of the Acd group.
Response
If the request is performed, 200 OK is returned. See Return Codes for further possible status codes.
A JSON Structure containing the following fields
Example
{
"filter": "",
"limitStart": 0,
"limitPageSize": -1,
"records": [
{
"QueueMusicID4Sec": -1,
"SupervisorAggregationSkill5ID": null,
"DistributionAlgorithmID": 1,
"ServiceLevelSeconds": 30,
...
"bPositionAnnouncement3": false,
"TarifAnnouncementWavesID": null,
"bCallRedirectionAfterNumberAnnouncement": false
}
],
"count": 1,
"orderBy": "Name",
"ascending": true,
"status": 200
}