Description
| Name | Value |
|---|---|
| Synonym | A meaningful name of the synonym, because it will be displayed under the "Agent Home" view for call forwarding purposes. |
| Number to Announce | The number that will be displayed "Agent Home" view. This could be any number different from the physical if you want to hide the physical number to outside. |
| Physical Number | The real number, E.164 based, to which the calls can be forward to. |
| Brand | the brand of this synonym |
| Provider | The name provider of the physical number. |
| Tarif | The cost per minute that will be charged to the source number calling this synonym. |
| Action |
Configuration
Login as system administrator. Open the editing view of an "ACD group" > select the tab "synonym" > click the button "Add" or "Import" to create a new synonym or to import an existing list of synonyms.