B - AcdGetACDTransferAgentCallsDuration_Agent
Criteria Used (see also B - ACD Agents KPIs ) | Description |
---|---|
SUM(b.dtCallEnd - b.dtCallConnect) b.bTransferAgent = 1 | Total duration of inbound and outbound calls transferred by an agent to another agent. |
B - AcdGetACDTransferAgentCallsDuration_Agent
Criteria Used (see also B - ACD Agents KPIs ) | Description |
---|---|
SUM(b.dtCallEnd - b.dtCallConnect) b.bTransferAgent = 1 | Total duration of inbound and outbound calls transferred by an agent to another agent. |