Here, you determine the type of call recording to be used. You can choose between the following variants:
Permanent / can not be switched off - call recording is permanently activated for this ACD group and cannot be disabled. The agent cannot influence the use of this function.
Permanent / can be switched off (opt out) - call recording is permanently enabled for this ACD group, but it can be switched off if the caller requests this of the agent. The agent therefore can end recording at the request of the caller.
Manual / can be switched on- off - call recording is initially not activated for incoming calls. The agent can switch recording on and off. Every time the agent switches recording on, a new recording is created. Therefore several recordings can ensue.
Deactivated - call recording is deactivated.
Every nth agent call / can be switched off (opt out) - The call recording will be activated for every nth conversation with an agent. The parameter x will set in the user data.
Registration can be deactivated by the caller (DTMF) - For the Registration Function with addition (opt out) a selection field appears. If it is activated, the caller can switch off the registration via DTMF.
FTP Upload of typescript files- If this option is selected, typescript files will be uploaded via FTP. |