AcdB - AcdGetCallerHangupCallsDuration_GroupServiceNumber
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|---|
bOutbound = 0 dtAgentConnect IS NULL bCallerHangup = 1 AcdGroupEndReasonsID IN ( 1, 2, 3, 4 ) | The time difference between dtGroupStart and dtGroupEndfor calls where the caller did not speak to an agent and hung up before or whilst in the ACD queue. See also Table Reference - AcdGroupEndReasons. |