New Features
Key | T | Resolved Date | Release Notes Subject | Release Notes Content |
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JTELDEV-6699 | Braille Agent Home Improvements | The following functions have been added to Braille Agent Home:
Documentation of how to setup Braille Agent Home is now available here: https://wiki.jtel.de/display/JPW/Braille+Agent+Home | ||
JTELDEV-6623 | MiniClient - Code Signed | The jtel MiniClient .EXE is now code signed. Note, this will not automatically stop the “smart screen” warnings. According to Microsoft we will just have to wait and see - it could take anywhere betweeen 2 and 4000 downloads and checks by smart screen before it stops displaying warnings, and in fact there is no guarantee that this will ever happen. The code signed .EXE should display JTel GmbH, Alte Landstr. 29, 85521 Ottobrunn, Bayern, DE as the signing entity, issued by GlobalSign GCC R45 EV CodeSigning CA 2020. | ||
JTELDEV-6618 | Accessability Improvements | Some accessability improvements have been made to the portal including:
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JTELDEV-6649 | Video Server - Add new option: ChatEnabled. | This new feature allows users to generate the embedded code to enable the chat function on the video server. If the ChatEnabled option is set to true, then the caller should have a chat button and a chat window should open automatically. | ||
JTELDEV-6638 | Notifications - Incoming Chat and Incoming Media Events | It is now possible to customize the notification sounds played when an incoming chat or incoming media event is received by an agent. The configuration can me made as a client administrator under “Client Master Data” … “Options. If not configured, the standard sound files are used as previously. | ||
JTELDEV-6656 | Network IVR Lists - Add Longtext column "Extra Data". | A new column called "Extra Data" in Network IVR Lists has been introduced. This column can be used to store a larger data fields - typically in JSON format. The List Functions and List Functions Variables IVR objects have been updated to support the new column for the function: “Add Value to List”. The List Lookup and List Lookup Variable IVR objects have been updated to be able to store the new column value in a variable. Note: The list lookup function only uses Field 1 to Field 4 for matching as the new column Extra Data is not indexed and not designed to be used within a search. |
Bugfixes
Key | T | Resolved Date | Release Notes Subject | Release Notes Content |
---|---|---|---|---|
JTELDEV-6695 | Prompts - Master Data - Dependencies | The dependencies (usage of a prompt) displayed the name of the version of the IVR application in which it was used. This has been improved to display the name of the routing application and the name of the version. | ||
JTELDEV-6700 | Outbound Calls - Call Transfer to Group (blind) | Transferring an outbound call to another group would cause errors in the call flow and hanging lines on the telephony server. This problem has been fixed. | ||
JTELDEV-6694 | Editing Routing Applications - Edit Button is sometimes disabled | The first person to login to the web portal after a web server restart would determine the “editability” of routing applications for all users on that webserver. If the user logged in with the mini-client or a teams client, then no users on that webserver would be able to edit routing applications. This problem has been fixed. | ||
JTELDEV-6689 | Changing to Manual Post Call in Transaction Code Window - Sometimes a call was received | Sometimes when changing to manual post call when closing the transaction code window a call could still be received if the system had queued calls in this instant. This problem has been fixed. | ||
JTELDEV-6680 | ACD-TAC-001 - shows doubled up entries if a call is transferred | If a call was transferred between two agents, and both recorded a TAC, then ACD_TAC-001 would show both TACs twice in the report. This problem has been fixed. | ||
JTELDEV-6683 | Manual postcall handling fixes | Manual post call time was not always added to the post call time for the last call. This problem has been fixed. | ||
JTELDEV-6679 | Reports - Missing transferred calls in reports ACD-A-001, ACD-A-001-02, ACD-A-002, ACD-A-002-02 | In the following reports, transferred calls that are not connected are not counted:
This problem has been fixed. | ||
JTELDEV-6675 | New Telephony Server now supports supervisor mute / unmute functions | The new telephony server now support the supervisor mute and unmute functions, which enables muting / unmuting of the supervisor to work properly. | ||
JTELDEV-6662 | Languages - Change portal language code es-SP to es-ES. | The Portal Language code es-SP is now changed to es-ES. | ||
JTELDEV-6646 | Mini Client - Input texts get out of/exit the Callback and Call popups when the width is really small. | When setting the Mini Client width really small, the input texts fields get out of/exit the Callback and Call popups. This is now fixed. | ||
JTELDEV-6604 | SAP Connector - Accept call from SAP doesn't work. | Using the SAP connector to accept an incoming call does not work. This probelm has been fixed. | ||
JTELDEV-6566 | Chat Redistribution after Agent Logout/Login | The following use cases have been fixed:
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