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jtel Braille Agent Home is a version of Agent Home optimised for the use by visually impaired users, with the aid of braille readers and accessibility software.

The layout and functionality has been optimised and features the following:

  • A flat layout is used with fewer tabs and popups 
  • Text is used wherever relevant instead of colours - for example agent status and telephone status are shown as text values instead of being "implied" using red / green and other colours
  • Unnecessary components and features can easily be removed using the relevent security group
  • "Cluttered" components, such as the pager for navigation in tables, are at the bottom. They can still be accessed, but the braille reader will not read all of this first, before reading the actual data
  • Commonly used functions can be triggered using an access key which can be configured in the user's settings

Configuring Braille Agent Home involves the following steps:

  • Consider whether Agent Home Braille should be displayed directly after the user logs in
  • Remove unused and unnecessary functions and information from Agent Home Braille
  • Configure Access Keys for commonly used functions

Access to Agent Home Braille

ResourceWhat to check
portal.Acd.AgentHomeBrailleSecurity groups should have the "X" (Execute) right if users are allowed to access Agent Home Braille.

Directly go to Agent Home (or Agent Home Braille) after Login


This applies to users of Agent Home AND Agent Home Braille.

ResourceWhat to check
portal.Acd.AgentHomeOnly
  • as sysadmin under Resources, check the resource portal.Acd.AgentHomeOnly
    • make sure that the Resource is set to "Prohibit Inheritance"
    • make sure that execute rights "X" are setup for Clients and Users
  • as sysadmin and reseller admin in the relevant security group for the reseller and then the client
    • make sure that execute rights "X" are setup for Clients and Users
  • as client admin
    • configure "X" for the Security Group(s) for Braille Users only
  • Test the function. Users configured with this right, should be directed to Agent 

Removal of Functions

The following table shows functions which can be removed as necessary using the security group:

Einstellung

Was Tun

Effekt

portal.Acd.AgentHomeBraille

X der Braille Sicherheitsgruppe (auf Mandantenebene) zuordnen

Braille Agent Home ist nutzbar


Vererbung verhindern einschalten (auf sysadmin)

Dann recht “X” nach Oben reichen (Security Group bei sysadmin, reseller admin

Dann in die spezielle Sicherheitsgruppe für den Braille-User das “X” aktivieren (alle anderen Sicherheitsgruppen auf der Client Ebene nicht)

Benutzer geht direkt auf Braille Agent Home nach Login (oder Agent Home, falls Braille Agent Home nicht zugeordnet ist)

portal.Acd.UsersProfilesButtons
portal.Acd.Header.Teams.Activity
portal.Acd.Header.Teams.Availability
portal.Acd.UsersProfilesButtons

X wegnehmen

Verschiedene Funktionen im Header ausblenden

portal.Acd.AgentHome.CallProcessing
portal.Acd.AgentHome.CallHistory
portal.Acd.AgentHome.CurrentCalls
portal.Acd.AgentHome.DiallerCampaigns
portal.Acd.AgentHome.InboundStatus
portal.Acd.AgentHome.MediaEvents
portal.Acd.AgentHome.MediaHistory
portal.Acd.AgentHome.Records

X wegnehmen

Verschiedene Tabs im Braille-Agent Home ausblenden

portal.UserData.Clients.Options.ForeignSystem

X wegnehmen

Bereich “URLs” ausblenden.

portal.Acd.AgentHome.CallNotes
portal.Acd.AgentHome.CallProcessing.CallRecording
portal.Acd.AgentHome.CallProcessing.TransactionCodes
portal.Acd.AgentHome.CallProcessing.TransactionCodes.Categories

X wegnehmen

Funktionsbereiche im Call-Handling ausblenden.

portal.Acd.AgentHome.CallProcessing.CallbackRequest
portal.Acd.AgentHome.CallProcessing.DiallerAnsweringMachine
portal.Acd.AgentHome.CallProcessing.DiallerChangeStatus
portal.Acd.AgentHome.CallProcessing.GetSupervisor
portal.Acd.AgentHome.CallProcessing.Hangup
portal.Acd.AgentHome.CallProcessing.HoldRetrieve
portal.Acd.AgentHome.CallProcessing.JunkCall
portal.Acd.AgentHome.CallProcessing.Offhook
portal.Acd.AgentHome.CallProcessing.Refer

X wegnehmen

Diverse Call-Handling Funktionen ausblenden.

portal.Acd.AgentHome.CallProcessing.Outbound.AcdGroups
portal.Acd.AgentHome.CallProcessing.Outbound.MaxRingTime
portal.Acd.AgentHome.CallProcessing.Outbound.ServiceNumbers
portal.Acd.AgentHome.CallProcessing.Outbound.UserCommunication
portal.Acd.AgentHome.CallProcessing.Outbound.UserDefined

X wegnehmen

Verschiedene Einstellungen für Outbound-Calls ausblenden.

portal.Acd.AgentHome.CallProcessing.CallTransfer.Agent
portal.Acd.AgentHome.CallProcessing.CallTransfer.AnnounceNumber
portal.Acd.AgentHome.CallProcessing.CallTransfer.Group
portal.Acd.AgentHome.CallProcessing.CallTransfer.Number
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser
portal.Acd.AgentHome.CallProcessing.CallTransfer.Synonym
portal.Acd.AgentHome.CallProcessing.CallTransfer.Team
portal.UserData.Categories.Settings

X wegnehmen

Verschiedene Arten der Weiterleitungen ausblenden.

portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.Availability
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.Forwarding
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.PhonePresent
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.PhoneWithBgColor
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.TeamsActivity
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.TeamsAvailability
portal.Acd.AgentHome.CallProcessing.CallTransfer.PbxUser.UserInfo

X wegnehmen

Verschiedene Spalten bei PBX Benutzer ausblenden.

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