Field | Type | Contents |
ID | INT | A unique ID assigned to each record. Note, that IDs are not re-used, since if an interval is recalculated, the record is added with REPLACE, i.e. the existing record will be delteted and a new record with a new ID will be created in its place. |
ClientsID | INT | ID of client from Clients table. |
ServiceNumbersID | INT | ID of service number from ServiceNumbers table. |
DynamicPriorityGroupsID | INT | ID of dynamic priority group from DynamicPriorityGroups table, or 0 if no dynamic priority group was used. |
RoutingApplicationsID | INT | ID of the routing application from the RoutingApplications table, or 0 if none was used. |
AcdGroupsID | INT | ID of the ACD group, from the AcdGroups table, or 0 for calls which did not enter the ACD. |
DiallerCampaignsID | INT | ID of the dialler campaign, from the DiallerCampaigns table, or 0 for calls which did not use a dialler campaign. |
dtIntervalStart | DATETIME | Date and Time of the start of the interval. |
ServiceNumbersRootNumber | VARCHAR(32) | The RootNumber field of the service number, as configured when the compressed statistics were created. |
ServiceNumbersName | VARCHAR(64) | The Name field of the service number, as configured when the compressed statistics were created. |
ServiceNumbersName2 | VARCHAR(64) | The Name2 field of the service number, as configured when the compressed statistics were created. |
DynamicPriorityGroupsName | VARCHAR(64) | The Name field from the DynamicPriorityGroups table, as configured when the compressed statistics were created. |
AcdGroupsName | VARCHAR(64) | The Name field from the AcdGroups table, as configured when the compressed statistics were created. |
DiallerCampaignsName | VARCHAR(64) | The Name field from the DiallerCampaigns table, as configured when the compressed statistics were created. |
ACD_Count | INT | Inbound calls to ACD, total. |
ACD_Direct | INT | Calls routed directly to the acd group and this is the first acd group the call has been processed in |
ACD_OverflowIn_TransferIn | INT | Calls routed to the ACD group due to an agent making a call transfer from one group to another group (blind or assisted) |
ACD_OverflowIn_GroupRules | INT | Calls routed to the ACD group by a group rule overflowing from one group to another |
ACD_OverflowIn_IVR | INT | Calls routed to the ACD group by the IVR and this was not the first group the call was processed in (so the call was in the ACD, left to go back to the IVR and then was routed to another ACD group by the IVR) |
GroupStart_LoggedInForCallsAgentCountExceptPostcall | INT | The number of agents logged into the acd group for calls at the time the call entered the group, not including agents who were in automatic post call. |
GroupStart_LoggedInForCallsAgentCount | INT | The number of agents logged into the acd group for calls at the time the call entered the group. |
GroupStart_PresentAgentCount | INT | The number of agents logged into the acd group who were in a status with the “present” flag in the ACD agent status when the call entered the ACD group. |
GroupStart_LoggedInToAcdAgentCount | INT | The number of agents logged into the acd group (in any status) when the call entered the ACD group. |
GroupStart_LoggedInRequiredSkillAgentCount | INT | The number of agents logged into the acd group (in any status) when the call entered the ACD group who had the required skills associated with the call. |
GroupStart_Client_LoggedInAgentCount | INT | The number of agents logged into the client account in total (over all ACD groups), when the call entered the ACD group. |
ACD_StandardService_Count | INT | Inbound calls to ACD in standard service times, total. |
ACD_NotStandardService_Count | INT | Inbound calls to ACD not in standard service times, total. |
ACD_Abandoned_Count | INT | Inbound calls to ACD, abandoned (caller hangup). |
ACD_Abandoned_SLA_Count | INT | Inbound calls to ACD, abandoned (caller hangup), within the service level. |
ACD_Abandoned_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, abandoned (caller hangup), total seconds from dtCallStart to dtCallEnd. |
ACD_Abandoned_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, abandoned (caller hangup), max seconds from dtCallStart to dtCallEnd. |
ACD_Abandoned_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, abandoned (caller hangup), total seconds from dtGroupStart to dtCallEnd. |
ACD_Abandoned_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, abandoned (caller hangup), max seconds from dtGroupStart to dtCallEnd. |
ACD_Busy_Count | INT | Inbound calls to ACD, busy (from system). |
ACD_Busy_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, busy (from system), total seconds from dtCallStart to dtCallEnd. |
ACD_Busy_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, busy (from system), max seconds from dtCallStart to dtCallEnd. |
ACD_Busy_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, busy (from system), total seconds from dtGroupStart to dtCallEnd. |
ACD_Busy_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, busy (from system), max seconds from dtGroupStart to dtCallEnd. |
ACD_Reject_Count | INT | Inbound calls to ACD, rejected (by system). |
ACD_Reject_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, rejected (by system), total seconds from dtCallStart to dtCallEnd. |
ACD_Reject_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, rejected (by system), max seconds from dtCallStart to dtCallEnd. |
ACD_Reject_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, rejected (by system), total seconds from dtGroupStart to dtCallEnd. |
ACD_Reject_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, rejected (by system), max seconds from dtGroupStart to dtCallEnd. |
ACD_Offhook_Count | INT | Inbound calls to ACD, system offhook. |
ACD_Offhook_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, system offhook, total seconds from dtCallStart to dtCallEnd. |
ACD_Offhook_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, system offhook, max seconds from dtCallStart to dtCallEnd. |
ACD_Offhook_Time_CallConnect_CallEnd_Total | BIGINT | Inbound calls to ACD, system offhook, total seconds from dtCallConnect to dtCallEnd. |
ACD_Offhook_Time_CallConnect_CallEnd_Max | INT | Inbound calls to ACD, system offhook, max seconds from dtCallConnect to dtCallEnd. |
ACD_Offhook_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, system offhook, total seconds from dtGroupStart to dtCallEnd. |
ACD_Offhook_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, system offhook, max seconds from dtGroupStart to dtCallEnd. |
Queue_Count | INT | Inbound calls to ACD, entered queue, total. |
Queue_StandardService_Count | INT | Inbound calls to ACD, entered queue in standard service times, total. |
Queue_NotStandardService_Count | INT | Inbound calls to ACD, entered queue not in standard service times, total. |
Queue_Abandoned_Count | INT | Inbound calls to ACD, entered queue, abandoned (caller hangup). |
Queue_Abandoned_5Sec_Count | INT | Inbound calls to ACD, entered queue, abandoned (caller hangup), calls with a queue time less than 5 seconds. |
Queue_Abandoned_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, abandoned (caller hangup), total seconds from dtCallStart to dtCallEnd. |
Queue_Abandoned_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, abandoned (caller hangup), max seconds from dtCallStart to dtCallEnd. |
Queue_Abandoned_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, abandoned (caller hangup), total seconds from dtGroupStart to dtCallEnd. |
Queue_Abandoned_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, abandoned (caller hangup), max seconds from dtGroupStart to dtCallEnd. |
Queue_Abandoned_Time_QueueStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, abandoned (caller hangup), total seconds from dtQueueStart to dtCallEnd. |
Queue_Abandoned_Time_QueueStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, abandoned (caller hangup), max seconds from dtQueueStart to dtCallEnd. |
Queue_Busy_Count | INT | Inbound calls to ACD, entered queue, busy (from system). |
Queue_Busy_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, busy (from system), total seconds from dtCallStart to dtCallEnd. |
Queue_Busy_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, busy (from system), max seconds from dtCallStart to dtCallEnd. |
Queue_Busy_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, busy (from system), total seconds from dtGroupStart to dtCallEnd. |
Queue_Busy_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, busy (from system), max seconds from dtGroupStart to dtCallEnd. |
Queue_Busy_Time_QueueStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, busy (from system), total seconds from dtQueueStart to dtCallEnd. |
Queue_Busy_Time_QueueStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, busy (from system), max seconds from dtQueueStart to dtCallEnd. |
Queue_Reject_Count | INT | Inbound calls to ACD, entered queue, rejected (by system). |
Queue_Reject_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, rejected (by system), total seconds from dtCallStart to dtCallEnd. |
Queue_Reject_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, rejected (by system), max seconds from dtCallStart to dtCallEnd. |
Queue_Reject_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, rejected (by system), total seconds from dtGroupStart to dtCallEnd. |
Queue_Reject_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, rejected (by system), max seconds from dtGroupStart to dtCallEnd. |
Queue_Reject_Time_QueueStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, rejected (by system), total seconds from dtQueueStart to dtCallEnd. |
Queue_Reject_Time_QueueStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, rejected (by system), max seconds from dtQueueStart to dtCallEnd. |
Queue_Serviced_Count | INT | Inbound calls to ACD, entered queue, serviced by agent. |
Queue_Serviced_SLA1_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, time from dtCallStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_SLA2_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, time from dtCallConnect to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_SLA3_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, time from dtGroupStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_SLA4_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, time from dtQueueStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_StandardService_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, in standard service times. |
Queue_Serviced_StandardService_SLA1_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, in standard service times, time from dtCallStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_StandardService_SLA2_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, in standard service times, time from dtCallConnect to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_StandardService_SLA3_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, in standard service times, time from dtGroupStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_StandardService_SLA4_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, in standard service times, time from dtQueueStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_NotStandardService_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, not in standard service times. |
Queue_Serviced_NotStandardService_SLA1_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, not in standard service times, time from dtCallStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_NotStandardService_SLA2_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, not in standard service times, time from dtCallConnect to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_NotStandardService_SLA3_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, not in standard service times, time from dtGroupStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_NotStandardService_SLA4_Count | INT | Inbound calls to ACD, entered queue, serviced by agent, not in standard service times, time from dtQueueStart to dtAgentConnect <= ServiceLevelSeconds. |
Queue_Serviced_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtCallStart to dtCallEnd. |
Queue_Serviced_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtCallStart to dtCallEnd. |
Queue_Serviced_Time_CallStart_AgentConnect_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtCallStart to dtAgentConnect. |
Queue_Serviced_Time_CallStart_AgentConnect_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtCallStart to dtAgentConnect. |
Queue_Serviced_Time_CallConnect_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtCallConnect to dtCallEnd. |
Queue_Serviced_Time_CallConnect_CallEnd_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtCallConnect to dtCallEnd. |
Queue_Serviced_Time_CallConnect_AgentConnect_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtCallConnect to dtAgentConnect. |
Queue_Serviced_Time_CallConnect_AgentConnect_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtCallConnect to dtAgentConnect. |
Queue_Serviced_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtGroupStart to dtCallEnd. |
Queue_Serviced_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtGroupStart to dtCallEnd. |
Queue_Serviced_Time_GroupStart_AgentConnect_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtGroupStart to dtAgentConnect. |
Queue_Serviced_Time_GroupStart_AgentConnect_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtGroupStart to dtAgentConnect. |
Queue_Serviced_Time_QueueStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtQueueStart to dtCallEnd. |
Queue_Serviced_Time_QueueStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtQueueStart to dtCallEnd. |
Queue_Serviced_Time_QueueStart_AgentConnect_Total | BIGINT | Inbound calls to ACD, entered queue, serviced by agent, total seconds from dtQueueStart to dtAgentConnect. |
Queue_Serviced_Time_QueueStart_AgentConnect_Max | INT | Inbound calls to ACD, entered queue, serviced by agent, max seconds from dtQueueStart to dtAgentConnect. |
Queue_NotServiced_Count | INT | Inbound calls to ACD, entered queue, were offhook, not serviced by agent. |
Queue_NotServiced_StandardService_Count | INT | Inbound calls to ACD, entered queue, were offhook, not serviced by agent, in standard service times. |
Queue_NotServiced_NotStandardService_Count | INT | Inbound calls to ACD, entered queue, were offhook, not serviced by agent, not in standard service times. |
Queue_NotServiced_Abandoned_Count | INT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup. |
Queue_NotServiced_Abandoned_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, total seconds from dtCallStart to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, max seconds from dtCallStart to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_CallConnect_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, total seconds from dtCallConnect to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_CallConnect_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, max seconds from dtCallConnect to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, total seconds from dtGroupStart to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, max seconds from dtGroupStart to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_QueueStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, total seconds from dtQueueStart to dtCallEnd. |
Queue_NotServiced_Abandoned_Time_QueueStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, caller hangup, max seconds from dtQueueStart to dtCallEnd. |
Queue_NotServiced_Reject_Count | INT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup. |
Queue_NotServiced_Reject_Time_CallStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, total seconds from dtCallStart to dtCallEnd. |
Queue_NotServiced_Reject_Time_CallStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, max seconds from dtCallStart to dtCallEnd. |
Queue_NotServiced_Reject_Time_CallConnect_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, total seconds from dtCallConnect to dtCallEnd. |
Queue_NotServiced_Reject_Time_CallConnect_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, max seconds from dtCallConnect to dtCallEnd. |
Queue_NotServiced_Reject_Time_GroupStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, total seconds from dtGroupStart to dtCallEnd. |
Queue_NotServiced_Reject_Time_GroupStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, max seconds from dtGroupStart to dtCallEnd. |
Queue_NotServiced_Reject_Time_QueueStart_CallEnd_Total | BIGINT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, total seconds from dtQueueStart to dtCallEnd. |
Queue_NotServiced_Reject_Time_QueueStart_CallEnd_Max | INT | Inbound calls to ACD, entered queue, not serviced by agent, system hangup, max seconds from dtQueueStart to dtCallEnd. |
AgentCalls_Count | INT | Inbound calls to agents, total. |
AgentCalls_OK_Count | INT | Inbound calls to agents, agent answered. |
AgentCalls_OK_Time_CallStart_CallConnect_Total | BIGINT | Inbound calls to agents, agent answered, total seconds from dtCallStart to dtCallConnect (agent leg). |
AgentCalls_OK_Time_CallStart_CallConnect_Max | INT | Inbound calls to agents, agent answered, max seconds from dtCallStart to dtCallConnect (agent leg). |
AgentCalls_OK_Time_CallConnect_CallEnd_Total | BIGINT | Inbound calls to agents, agent answered, total seconds from dtCallConnect to dtCallEnd (agent leg). |
AgentCalls_OK_Time_CallConnect_CallEnd_Max | INT | Inbound calls to agents, agent answered, max seconds from dtCallConnect to dtCallEnd (agent leg). |
AgentCalls_OK_PostCall_Count | INT | Inbound calls to agents, agent answered, post call work required. |
AgentCalls_OK_PostCall_Time_Total | BIGINT | Inbound calls to agents, agent answered, post call work required, total seconds. |
AgentCalls_OK_PostCall_Time_Max | INT | Inbound calls to agents, agent answered, post call work required, max seconds. |
AgentCalls_NoAnswer_Count | INT | Inbound calls to agents, no answer. |
AgentCalls_Busy_Count | INT | Inbound calls to agents, busy. |
AgentCalls_CallerHangup_Count | INT | Inbound calls to agents, caller hangup during transfer. |
AgentCalls_Reject_Count | INT | Inbound calls to agents, rejected. |
AgentCalls_Failure_Count | INT | Inbound calls to agents, failed. |
GroupTransfer_Count | INT | Inbound, transfer to group, total. |
GroupTransfer_OK_Count | INT | Inbound, transfer to group, OK. |
GroupTransfer_NoAnswer_Count | INT | Inbound, transfer to group (assisted), no answer. |
GroupTransfer_Busy_Count | INT | Inbound, transfer to group (assisted), busy. |
GroupTransfer_CallerHangup_Count | INT | Inbound, transfer to group (assisted), caller hangup during transfer. |
GroupTransfer_Reject_Count | INT | Inbound, transfer to group (assisted), rejected. |
GroupTransfer_Failure_Count | INT | Inbound, transfer to group (assisted), failed. |
AgentTransfer_Count | INT | Inbound, transfer to agent, total. |
AgentTransfer_OK_Count | INT | Inbound, transfer to agent, OK. |
AgentTransfer_OK_Time_CallStart_CallConnect_Total | BIGINT | Inbound, transfer to agent, OK, total seconds from dtCallStart to dtCallConnect (to group leg). |
AgentTransfer_OK_Time_CallStart_CallConnect_Max | INT | Inbound, transfer to agent, OK, max seconds from dtCallStart to dtCallConnect (to group leg). |
AgentTransfer_OK_Time_CallConnect_CallEnd_Total | BIGINT | Inbound, transfer to agent, OK, total seconds from dtCallConnect to dtCallEnd (to group leg). |
AgentTransfer_OK_Time_CallConnect_CallEnd_Max | INT | Inbound, transfer to agent, OK, max seconds from dtCallConnect to dtCallEnd (to group leg). |
AgentTransfer_NoAnswer_Count | INT | Inbound, transfer to agent, no answer. |
AgentTransfer_Busy_Count | INT | Inbound, transfer to agent, busy. |
AgentTransfer_CallerHangup_Count | INT | Inbound, transfer to agent, caller hangup during transfer. |
AgentTransfer_Reject_Count | INT | Inbound, transfer to agent, rejected. |
AgentTransfer_Failure_Count | INT | Inbound, transfer to agent, failed. |
NumberTransfer_Count | INT | Inbound, transfer to number, total. |
NumberTransfer_OK_Count | INT | Inbound, transfer to number, OK. |
NumberTransfer_OK_Time_CallStart_CallConnect_Total | BIGINT | Inbound, transfer to number, OK, total seconds from dtCallStart to dtCallConnect (to group leg). |
NumberTransfer_OK_Time_CallStart_CallConnect_Max | INT | Inbound, transfer to number, OK, max seconds from dtCallStart to dtCallConnect (to group leg). |
NumberTransfer_OK_Time_CallConnect_CallEnd_Total | BIGINT | Inbound, transfer to number, OK, total seconds from dtCallConnect to dtCallEnd (to group leg). |
NumberTransfer_OK_Time_CallConnect_CallEnd_Max | INT | Inbound, transfer to number, OK, max seconds from dtCallConnect to dtCallEnd (to group leg). |
NumberTransfer_NoAnswer_Count | INT | Inbound, transfer to number, no answer. |
NumberTransfer_Busy_Count | INT | Inbound, transfer to number, busy. |
NumberTransfer_CallerHangup_Count | INT | Inbound, transfer to number, caller hangup during transfer. |
NumberTransfer_Reject_Count | INT | Inbound, transfer to number, rejected. |
NumberTransfer_Failure_Count | INT | Inbound, transfer to number, failed. |
ClickToDial_Count | INT | Outbound, click to dial, total. |
ClickToDial_OK_Count | INT | Outbound, click to dial, OK. |
ClickToDial_OK_Time_CallStart_CallConnect_Total | INT | Outbound, click to dial, OK, total seconds from dtCallStart to dtCallConnect (to destination leg). |
ClickToDial_OK_Time_CallStart_CallConnect_Max | INT | Outbound, click to dial, OK, max seconds from dtCallStart to dtCallConnect (to destination leg). |
ClickToDial_OK_Time_CallConnect_CallEnd_Total | INT | Outbound, click to dial, OK, total seconds from dtCallConnect to dtCallEnd (to destination leg). |
ClickToDial_OK_Time_CallConnect_CallEnd_Max | INT | Outbound, click to dial, OK, max seconds from dtCallConnect to dtCallEnd (to destination leg). |
ClickToDial_NoAnswer_Count | INT | Outbound, click to dial, no answer. |
ClickToDial_NoAnswer_Time_CallStart_CallEnd_Total | INT | Outbound, click to dial, OK, total seconds from dtCallStart to dtCallEnd (to destination leg). |
ClickToDial_NoAnswer_Time_CallStart_CallEnd_Max | INT | Outbound, click to dial, OK, max seconds from dtCallStart to dtCallEnd (to destination leg). |
ClickToDial_Busy_Count | INT | Outbound, click to dial, busy. |
ClickToDial_AgentHangup_Count | INT | Outbound, click to dial, agent hangup before call connected. |
ClickToDial_Reject_Count | INT | Outbound, click to dial, rejected. |
ClickToDial_Failure_Count | INT | Outbound, click to dial, failed. |
Dialler_Count | INT | Outbound, from dialler campaign, total. |
Dialler_OK_Count | INT | Outbound, from dialler campaign, OK. |
Dialler_OK_Time_CallStart_CallConnect_Total | INT | Outbound, from dialler campaign, OK, total seconds from dtCallStart to dtCallConnect (to destination leg). |
Dialler_OK_Time_CallStart_CallConnect_Max | INT | Outbound, from dialler campaign, OK, max seconds from dtCallStart to dtCallConnect (to destination leg). |
Dialler_OK_Time_CallConnect_CallEnd_Total | INT | Outbound, from dialler campaign, OK, total seconds from dtCallConnect to dtCallEnd (to destination leg). |
Dialler_OK_Time_CallConnect_CallEnd_Max | INT | Outbound, from dialler campaign, OK, max seconds from dtCallConnect to dtCallEnd (to destination leg). |
Dialler_NoAnswer_Count | INT | Outbound, from dialler campaign, no answer. |
Dialler_NoAnswer_Time_CallStart_CallEnd_Total | INT | Outbound, from dialler campaign, OK, total seconds from dtCallStart to dtCallEnd (to destination leg). |
Dialler_NoAnswer_Time_CallStart_CallEnd_Max | INT | Outbound, from dialler campaign, OK, max seconds from dtCallStart to dtCallEnd (to destination leg). |
Dialler_Busy_Count | INT | Outbound, from dialler campaign, busy. |
Dialler_AgentHangup_Count | INT | Outbound, from dialler campaign, agent hangup before call connected. |
Dialler_Reject_Count | INT | Outbound, from dialler campaign, rejected. |
Dialler_Failure_Count | INT | Outbound, from dialler campaign, failed. |