Sv translation | ||||
---|---|---|---|---|
| ||||
Sometimes you might have difficulty getting the jtel user to authenticate against the sales force system for REST queries. For example, you might experience an OAUTH failure in the IVR application, which you will see in the call logs. The following is a guide to help you fix this. All settings can be found under the Menu User Data ... Client Master Data on the SalesForce tab. User and PasswordMake sure the user name and password are correct. This sounds obvious! But enter them in again anyway in jtel just to make sure. Client ID and Client SecretMake sure the Client ID and Client Secret are correct - copy these from the app settings in SalesForce. Security TokenThe security token for a user changes every time the password is changedin SalesForce. This means that on every password change, you will have to update the security token in the jtel system.
You can get a new security token for the jtel user by logging into salesforce and searching for "Security Token" in your accont settings. It will always be sent by email - so you need access to the email account associated with the jtel SalesForce user. Live and SandboxAlways make sure to update the settings for production and sandbox, even if you are only using a production system.
|
Sv translation | ||||||
---|---|---|---|---|---|---|
| ||||||
|