B - AcdGetACDTransferAgentCallsDuration_Agent
Criteria Used (see also B - ACD Agents KPIs ) | Description |
|---|---|
SUM(b.dtCallEnd - b.dtCallConnect) b.bTransferAgent = 1 b.bTransferExternalNumber = 1 | Total duration of inbound and outbound calls transferred by an agent to another agent or to an external number. |
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