A - AcdGetNotInServiceCalls_ServiceNumbers
Criteria Used (see also A - Service Number KPIs ) | Description |
|---|---|
acdb.dtAgentConnect IS NOT NULL ( dtAgentConnect - dtGroupStart ) > ServiceLevelSeconds | All inbound and outbound calls which were made through a service number within a particular time slice, which were connected to an agent outside the specified ServiceLevelSeconds. If ServiceLevelSeconds is 0, then this value is 0. |
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