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AcdB - AcdGetCallerHangupCallsDuration_GroupServiceNumber

Criteria Used (see also ACD Group Service Number KPIs)

Description

bOutbound = 0

dtAgentConnect IS NULL

bCallerHangup = 1

AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

The time difference between dtGroupStart and dtGroupEndfor dtGroupEndfor calls where the caller did not speak to an agent and hung up before or whilst in the ACD queue.

See also Value Reference - AcdGroupEndReasons.


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