acdb.bOutbound = 0 AND acdb.AcdGroupEndReasonsID IN ( 1, 2, 3, 4 ) AND a.bCallerHangup = 1 AND acdb.dtAgentConnect IS NULL
| All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and the caller hung up the call for the reason 1, 2, 3 or 4. See also Value References - AcdGroupEndReasons |