changes.mady.by.user jtel Support
Saved on 2021-03-16
Saved on 2021-04-26
Criteria Used (see also ACD Group Service Number KPIs)
Description
acdb.bOutbound = 0
acdb.dtAgentConnect IS NOT NULL
The total number of inbound calls which entered an ACD group via a particular service number within a particular time slice and was successfully connected to an agent.
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