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| Include Page | ||||
|---|---|---|---|---|
|
| Formula | Description |
|---|---|
| Group_CallsAnswered - Group_InServiceCalls |
Hungup <=
| Include Page | ||||
|---|---|---|---|---|
|
Lost Calls
| Formula | Description |
|---|---|
| Group_OfferedCalls - Group_CallsAnswered - Group_CallerHangupCallsTotal |
Quote Accessibility
| Formula | Description |
|---|---|
| Group_CallsAnswered / Group_OfferedCalls |
Quote Hangups
| Formula | Description |
|---|---|
| Group_CallerHangupCallsTotal / Group_OfferedCalls |
Quote Lost Calls
| Formula | Description |
|---|---|
| (Group_OfferedCalls - Group_CallsAnswered - Group_CallerHangupCallsTotal) / Group_OfferedCalls |
Service Level
| Formula | Description |
|---|---|
| Group_InServiceCalls / Group_OfferedCalls |
| Table of Contents | ||||||
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