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The average between this KPI and the total number of inbound calls answered..

Include Page
AcdB - AcdGetWaitingTimeTotalAnswered_Group
AcdB - AcdGetWaitingTimeTotalAnswered_Group

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The average between this KPI and the total number of post calls.

Include Page
AcdB - AcdGetPostCallTotalTime_Group
AcdB - AcdGetPostCallTotalTime_Group

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The average between this KPI and the total number of inbound calls answered.

Include Page
AcdB - AcdGetWaitingTimeTotalAnswered_Group
AcdB - AcdGetWaitingTimeTotalAnswered_Group

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The average between this KPI and the total number of calls queue long hangup.

Include Page
AcdB - AcdGetWaitingTimeLongHangup_Group
AcdB - AcdGetWaitingTimeLongHangup_Group

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