...
| Include Page |
|---|
| AcdB - AcdGetAgentBusyCalls_Group |
|---|
| AcdB - AcdGetAgentBusyCalls_Group |
|---|
|
Ø Times - Talk Time
The average between this KPI and the total number of inbound calls answered
| Include Page |
|---|
| AcdB - AcdGetWaitingTimeTotalAnswered_Group |
|---|
| AcdB - AcdGetWaitingTimeTotalAnswered_Group |
|---|
|
Ø Times - Post Call
The average between this KPI and the total number of post calls
| Include Page |
|---|
| AcdB - AcdGetPostCallTotalTime_Group |
|---|
| AcdB - AcdGetPostCallTotalTime_Group |
|---|
|
Ø Times - Waiting Time Answered
The average between this KPI and the total number of inbound calls answered
| Include Page |
|---|
| AcdB - AcdGetWaitingTimeTotalAnswered_Group |
|---|
| AcdB - AcdGetWaitingTimeTotalAnswered_Group |
|---|
|
Ø Times - Waiting Time Hangups
The average between this KPI and the total number of calls queue long hangup
| Include Page |
|---|
| AcdB - AcdGetWaitingTimeLongHangup_Group |
|---|
| AcdB - AcdGetWaitingTimeLongHangup_Group |
|---|
|
...
