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Calls - Queued - Count
Criteria Used | Description |
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acdb.bOutbound = 0 AND dtQueueStart IS NOT NULL | Totals calls which entered into the ACD group queued within a particular time slice. |
Calls - Queued - (%)
Criteria Used | Description |
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CallsQueueTotal / CallsTotal | The percentual ratio between calls that entered the ACD group queue and the total offered calls |
Calls - Relevant for SLA
Criteria Used | Description |
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SLA - SLA1 10 (s) - Count
Include Page | ||||
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Criteria Used | Description |
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SLA - SLA1 10 (s) - (%)
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