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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetMaxDurationTimeInQueue_GroupServiceNumber

Criteria UsedDescription

acdb.bOutbound = 0

MAX ( CASE

               WHEN dtAgentConnect  IS NOT NULL THEN (acdb.dtAgentConnect - acdb.dtQueueStart) 

              WHEN dtGroupActionStart IS NOT NULL THEN (acdb.dtGroupActionStart - acdb.dtQueueStart) 

              WHEN dtGroupEnd IS NOT NULL THEN (acdb.dtGroupEnd - acdb.dtQueueStart) 

             ELSE 0

        END

)

The longest duration time of inbound calls in an ACD group queue within a particular time slice.


Sv translation
languagefr

AcdB - AcdGetMaxDurationTimeInQueue_GroupServiceNumber

Critères utilisésDescription

acdb.bOutbound = 0

MAX ( CASE

               WHEN dtAgentConnect  IS NOT NULL THEN (acdb.dtAgentConnect - acdb.dtQueueStart) 

              WHEN dtGroupActionStart IS NOT NULL THEN (acdb.dtGroupActionStart - acdb.dtQueueStart) 

              WHEN dtGroupEnd IS NOT NULL THEN (acdb.dtGroupEnd - acdb.dtQueueStart) 

             ELSE 0

        END

)

La durée la plus longue des appels entrants dans une file d'attente de groupe ACD dans une tranche de temps particulière.