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Make sure the VPN is running OK, and that all systems are accessible by SSH and RDP.

Connect via the IP address of the load balancer (if redundant, connect via the shared IP address).

Login as sysadmin, switch to a user with admin rights, and check a few views:

• Agent Home
• Mini Client
• Supervisor
• Execute a report

Make a test call.

Check that it is received by the system and that audio is heard.

If possible:

• Make a call to an ACD queue which is forwarded to an agent.
• Check the agent's Agent Home indicates the incoming call quickly and that the status of the call changes from ringing to busy (this indicates, the webserver is communicating with the platform UDP listener cluster).
• Check that two way audio is heard.

Make a test chat.

Make sure it is distributed to an agent, and that the agent can reply.

No virus scanner should be installed on the telephony server. Virus scanners can have negative impact on live telephony systems and should not scan in and outgoing traffic in the network, or the filesystems used by jtel software software.