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This report is optimised for the following output formats:
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Column
Legend
Table | Alias |
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| StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
| AcdStatisticsLogin (See also Table Reference - AcdStatisticsLogin) | login |
| Name | Description | Criteria Used |
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Agents - Agent | Name of the selected Agent | |
Sessions - Session | Name of the browser session where the agent was logged in | |
Date / Time - Login | The time stamp when the current agent logged into the browser session | dtLogin |
Date / Time - Logout | The time stamp when the current agent logged out from the browser session | dtLogout bAcdLoggedIn = 0 login.dtCreated > dtLogin |
Counter - Connected | The total number of call successfully connected to the current agent in the current session over the time period chosen | COUNT(*) b.dtCallConnect >= dtLogin b.dtCallConnect <= dtLogout |
Duration - Login Duration | The total login time duration of the current agent in the current browser session | dtLogout - dtLogin |
Duration - Calls | The total duration of inbound calls answered by the current agent in the current browser session. | SUM( IFNULL(b.dtCallEnd, dtLogout) - b.dtCallStart) b.dtCallConnect >= dtLogin b.dtCallConnect <= dtLogout |
Duration - Available | How long the current agent was in a status allowing inbound calls in the current browser session. | SUM( IFNULL(login.dtEndStatus , dtLogout) - login.dtCreated) b.dtCallConnect >= dtLogin b.dtCallConnect <= dtLogout AcdAgentStatus.bCalls = 1 |
Duration - Not Available | How long the current agent was in a status not allowing inbound calls in the current browser session. | SUM( IFNULL(login.dtEndStatus , dtLogout) - login.dtCreated) login.AcdGroupsID IS NULL b.dtCallConnect >= dtLogin b.dtCallConnect <= dtLogout AcdAgentStatus.bCalls = 0 AcdAgentStatus.bLoggedIn = 1 |
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